“Our company has seen benefits in all areas on RFT/OTD for all our customers and stakeholders. We are also seeing more employee engagement due to our regular meetings detailing forecasting and targets and sharing information. Everyone is more aware of customer needs and expectation from all parties. Employees can see forward planning and be fully involved in the running and procedures of the company and view their opinions in all aspects
We had a “wobble” about 26 months ago (2nd half of 2018) with our delivered product quality performance. Our team have worked very hard throughout 2019 and on going in 2020 to restore the quality performance to the bronze standard of 98% 12-month rolling average”
Managing Director
